Sol & Ona
Privacy Policy
Sol & Ona (“we”, “us”, or “our”) operates an online clothing store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
When you visit the Site or make a purchase, we may collect certain personal information, including but not limited to:
Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by third-party payment providers; we do not store card details)
Order history
Automatically Collected Information
When you browse the Site, we may automatically collect information such as:
IP address
Browser type and version
Device information
Pages viewed and time spent on the Site
Referring website or source
This information helps us improve the performance and user experience of our Site.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill orders
Communicate with you about your orders, inquiries, or promotions
Provide customer support
Improve and optimize our website and services
Detect and prevent fraud or misuse
Comply with legal obligations
3. Sharing Your Information
We may share your personal information with trusted third parties to help us operate our business, including:
Payment processors
Shipping and logistics providers
Website hosting and analytics providers
These third parties are only permitted to use your information to perform services on our behalf.
We may also disclose your information if required to do so by law or to protect our legal rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us:
Remember your preferences
Understand how customers use our Site
Improve functionality and performance
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.
5. Data Security
We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction or deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any updates will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Sol & Ona
Email: info@solona.co.za